Shipping policy

At PetsCrafted Market, we are committed to bringing you premium pet products delivered directly to your doorstep. Because we operate as a marketplace with trusted third-party suppliers, all shipping and delivery services are handled directly by our suppliers in coordination with their chosen carriers.

Order Processing

• Once your order is placed, our supplier will process and ship it based on their shipping timelines and policies.
  
  

• Processing times may vary depending on the product, supplier location, and availability.
  
  

Shipping Methods & Carriers

• Shipping methods, carriers, and timelines are determined by the supplier and their partnered shipping company.
  
  

• PetsCrafted Market does not control or alter carrier services but ensures that our suppliers partner with reliable, reputable logistics providers.
  
  

Estimated Delivery Times

• Delivery times will vary depending on the supplier’s warehouse location and your shipping address.
  
  

• Typical delivery estimates range from 7–20 business days, but exact timing is subject to the supplier’s shipping company.
  
  

• Please note: these are estimates only, and actual delivery may be faster or longer depending on customs clearance, holidays, or unforeseen carrier delays.
  
  

Tracking Information

• Tracking numbers (if available) will be provided once your order has been shipped by the supplier.
  
  

• You can use this tracking number to monitor delivery progress through the carrier’s website.
  
  

Lost or Delayed Packages

• Since all shipping services are provided by third-party suppliers, PetsCrafted Market cannot guarantee delivery dates or prevent delays caused by carriers.
  
  

• Any claims for lost or undelivered packages must be submitted directly to the supplier’s shipping company according to their terms and policies.
  
  

• Our support team is always available to assist in contacting the supplier if you need help initiating a claim.
  
  

International Shipping

• Some products may ship internationally depending on the supplier’s warehouse. Customs fees, duties, and taxes may apply and are the responsibility of the customer.
  
  

• Delivery times may be extended due to international customs processing.
  
  

Final Note

By placing an order through PetsCrafted Market, you acknowledge that shipping services are managed by our suppliers and their partnered carriers. PetsCrafted Market is not responsible for delays, damages, or lost items once an order has been shipped, but we are happy to assist in coordinating resolutions with the supplier when possible. Contact us at customerservice@petscraftedmarket.com.